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Our News & Insights

Get our latest news, press releases, and customer experience insights with articles on contact center outsourcing, omnichannel engagement, analytics, industry trends, and more.

BPO ServicesCustomer Relationship Management
The Role of BPO: Customer Relationship Management

How to Quickly Increase Productivity and Improve Efficiency To stay competitive, modern businesses require a skilled workforce operating as efficiently as possible. However, staffing in-house positions requires resources, time and added expenses. When a business needs stronger customer relationships, greater flexibility and increased manpower the solution is Business Process Outsourcing (BPO). By delegating customer service […]

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BPO Services
Exceed KPIs with a New Customer Service Program

Launching a Flexible Customer Service Program Implementing a new client program is often fraught with challenges. This was especially true when Radius implemented and ramped up a new inbound customer service program for a large utility client. With 60 days to launch, we faced multiple challenges: Multiple skill types Four-week training classes with support from […]

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Contact CentersCustomer Relationship Management
Are You Prepared for Business Disruptions?

Prepare for business disruptions with a contact center Coming from a background in customer service and client management, you quickly learn the importance of putting the customer first. Regardless of the issue – customer care, acquisition, sales, or collections. Regardless of the channel – phone, web, app, text, email or chat. Our most important job […]

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Uncategorized
Creating Leaders and Promoting Growth

Elite Ambassador Program How do you ensure that your employees are happy, challenged, and successful? Do you know if they feel as if they are a part of the company/team or “just an employee?” Employees want to excel. They want to be a part of the bigger picture. They want to grow, and they want […]

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Uncategorized
Improve Employee Retention with Engagement

Employee Engagement Strategies Staffing and retention have long been an issue in the collection industry and according to a recent 2019 report by TransUnion, they continue to be a challenge. Constant turnover is often the result of not only the difficulty of the job but also the lack of employee engagement that often comes with […]

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Uncategorized
Denny Bender Joins Radius as VP of Business Development

Radius Global Solutions is pleased to announce industry veteran, Denny Bender has joined the company as Vice President of Business Development. Denny is a proven leader and industry leader with 22 years of industry experience. Throughout his career in the industry, Mr. Bender has successfully designed and sold solutions encompassing the entire customer lifecycle including […]

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Uncategorized
Celebrating the Season of Giving with Radius Global Solutions

As the holidays quickly approach, the folks at Radius find the time to celebrate and give back. Companywide, our staff participated in a spirit week that included numerous contests including Red and Green Day, Ugly Sweaters, Best Dressed Santa, Best Decorated Workstation, and Best Holiday Hat. Participating employees were entered to win a variety of […]

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Uncategorized
Soaring Sales Program Surpasses Expectations

Sales Customer Service Pilot Program Radius was selected by an online retailer to launch a pilot program to increase sales. The initial statement of work had very specific goals that we needed to meet by the end of the 12-week pilot program to move forward permanently. We hit 4 out of 5 goals by week […]

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Uncategorized
One Client, Three Sites, & A Flexible Solution

Video Monitoring for Remote Agents Radius was recently selected to provide video monitoring services to a client that required not only a distinctive skill set for agents but also bilingual capabilities and 24×7 availability. After just six months, we have more than doubled the number of agents and expanded our service offerings across three locations. […]

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Contact CentersCustomer Relationship Management
Radius Global Solutions Expands in Montego Bay, Jamaica

Radius continues to expand in Montego Bay, Jamaica with the addition of a new customer care program for a large, national online lender. The program will continue to grow at a steady pace from 30 FTE to over 150 in 2020. Keys to success for this new program have included: Envision & Organizational Awareness: In […]

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Customer Relationship Management
Radius Enhances Contact Preference Management System

A Multi-Channel Consumer Experience In continuing to keep up with the ever-changing needs of consumers, Radius Global Solutions has enhanced our contact preference management system to create an easy-to-use and effective multi-channel consumer experience. We are improving the user experience via the use of innovative, effective, and consumer-friendly contact channels such as email, SMS, chat, […]

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Uncategorized
Decorah Harvest Celebration: Supporting Local Food Bank

As a part of our Halloween and Harvest festivities, employees in our Decorah facility brought in quite the haul for the Northeast Iowa Community Action (NEICA) Food Bank last week. Our employees filled 1.5 trucks with donations of food, cleaning supplies, paper products, personal hygiene products, diapers and baby wipes for members of the community […]

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Categories:
Contact CentersCustomer Relationship Management
Benefits of Bilingual Customer Service for Businesses

The Importance of Bilingual Customer Service Imagine that you need to reach out to a business after receiving the wrong product. Or maybe you were incorrectly billed for a service. Either way, you’ll be frustrated and want to get to the bottom of it – quickly. What if, upon answering your call, your customer service […]

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Contact Centers
Why Choose Remote Call Center Jobs? Top 5 Benefits

Over the past decade, it’s become much more commonplace for businesses to offer hybrid or even 100 percent remote working options – and this trend was only magnified in the wake of the 2020 pandemic. Working from home has become normalized. In fact, Pew Research revealed that 60 percent of workers with jobs that can […]

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BPO ServicesContact Centers
Onshore vs. Nearshore Call Centers – Which is Best?

Choosing Between Onshore and Nearshore Call Center Outsourcing Outsourcing services are ideal for businesses that want to save time and money while enhancing the customer experience. The Harvard Business Review states that companies can reduce costs by 20%–30% by outsourcing their business processes. By partnering with an outsourcing provider that boasts highly trained customer service […]

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Customer Relationship Management
Master the Customer Experience with Customer Journey Mapping

According to a recent survey by HubSpot, 66% of customers expect companies to understand their needs. In order to provide excellent customer experiences, you have to understand what your customers are looking for. Is the person you’re speaking to currently a customer? Or are they a potential customer seeking information before making a purchase? How […]

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BPO ServicesContact Centers
Top Benefits of Outsourcing Appointment Reminders

When you go for a dental cleaning, you’ll likely be asked to make an appointment for 6 months or so in the future. If you care about your dental health, of course, you say yes! The bigger issue, however, is remembering that you made the appointment when that day comes around. A missed appointment at […]

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Customer Relationship Management
Want to Enhance Customer Loyalty? Reduce Employee Turnover

How Employee Retention Improves Customer Loyalty It’s no secret that customer retention is good for business. It’s essential to remain profitable and outpace the competition. If you’re not retaining your existing customers, it will be impossible to grow your organization. Retaining your existing customers is more cost-effective than acquiring new ones. Nurturing leads and onboarding […]

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Customer Relationship Management
How Satisfaction Surveys Can Boost Customer Engagement

Elevate Customer Engagement with Effective Satisfaction Surveys Aware of it or not, your customers are in a relationship with your brand. People use phrases such as “falling in love” with a brand they are excited about. They often feel as if other brand followers are family. But even after many years of being in love, […]

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Contact CentersCustomer Relationship Management
4 Ways to Enhance Your Customer Call Center

Customer call centers thrive when supported by technology, training, and compliance. Here are four strategies that improve efficiency, strengthen satisfaction, and ensure consistent customer experiences. 4 Ways to Enhance Call Centers: Leverage AI tools and automation Provide real-time agent training Deliver omnichannel customer support Maintain strict compliance standards   Leverage AI Tools and Automation AI […]

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