It requires a certain level of knowledge and experience to understand customer needs in the government and education industries. Radius knows that these industries are subject to scrutiny and require a level of attention that must be met. We ensure that all customer interactions are secure, compliant, and professional.
Data Security for Remote Call Center Agents
Contact Center Technology that Works for You
At Radius, CollaborationRoom.AI is installed on all remote agents’ computers. The software allows our leadership team to keep tabs on remote employees as they interact with your customers. This has proven effective in our efforts to deliver flexible customer service without sacrificing data security.
Our contact center operations are backed by data and led by analysis. We use data and research to support our solutions and focus on providing an omnichannel customer support approach. With modularity, scripts, and real-time reporting, our knowledgeable contact center agents are a valuable asset to those in the government and education industries.
Based on historical payment and behavioral patterns, we use predictive analytics to determine the best opportunities to intervene and assist your customers in meeting their payment obligations. Our experts communicate and educate with empathy while resolving delinquencies quickly and efficiently.
Is your government agency struggling to answer customer inquiries in a timely manner? Do you receive frequent customer complaints? Download our FREE whitepaper to discover how you can solve your agency’s biggest challenges while offering more streamlined support to the public.
It is all in the numbers – our work, results, and impact.
Serviced more than $6B in loan balances for one of the nation’s largest private credit issuers
On average, we service over 137 million student loan accounts each year
In a year, we make over 9 million calls for one of the largest private student loan issuers in the US
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