Welcome to Radius Global Solutions, LLC.
Welcome to Radius Global Solutions, LLC. | Notice of MoveIt Event
It requires a certain level of knowledge and experience to understand customer needs in the government and education industries. Radius knows that these industries are subject to scrutiny and require a level of attention that must be met. We ensure that all customer interactions are secure, compliant, and professional.
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
We understand the nuances, standards, and regulations specific to government and education businesses. Our business process outsourcing team has the tools and technology to support every aspect of the customer experience.
Our contact center operations are backed by data and led by analysis. We use data and research to support our solutions and focus on providing an omnichannel customer support approach. With modularity, scripts, and real-time reporting, our knowledgeable contact center agents are a valuable asset to those in the government and education industries.
Based on historical payment and behavioral patterns, we use predictive analytics to determine the best opportunities to intervene and assist your customers in meeting their payment obligations. Our experts communicate and educate with empathy while resolving delinquencies quickly and efficiently.
Debt recovery is our specialty. Through an individual client accounts receivable analysis, we extract an understanding of what needs to be done and how we need to do it. Our debt collection services offer professional and ethical solutions that are effective and compliant.
Is your government agency struggling to answer customer inquiries in a timely manner? Do you receive frequent customer complaints? Download our FREE whitepaper to discover how you can solve your agency’s biggest challenges while offering more streamlined support to the public.
It is all in the numbers – our work, results, and impact.
Serviced more than $6B in loan balances for one of the nation’s largest private credit issuers
On average, we service over 137 million student loan accounts each year
In a year, we make over 9 million calls for one of the largest private student loan issuers in the US
Want to learn more about what we do or speak to an experienced representative? Complete this form and we will respond within 24-48 hours.
Welcome to Radius Global Solutions, LLC.
7831 Glenroy Suite 250
Edina, MN 55439
NMLS # 936423
NMLS Consumer Access Site