A Multi-Channel Consumer Experience
In continuing to keep up with the ever-changing needs of consumers, Radius Global Solutions has enhanced our contact preference management system to create an easy-to-use and effective multi-channel consumer experience.
We are improving the user experience via the use of innovative, effective, and consumer-friendly contact channels such as email, SMS, chat, and a self-serve web portal. In utilizing these contact channels, Radius GS leverages our preference management system, allowing consumers to select how and when they want to be contacted.
“Helping consumers connect with us through their preferred communication channel expands our ability to provide the right solution their way and provide excellent customer service,” said Bob Ruff, EVP of Operations Support.
The easy to use consumer portal can be accessed via any smart device or computer and provides the user with the ability to review and pay their account, update contact preferences, and submit email and chat inquiries.
Consumers can access the portal at https://paymentportal.radiusgs.com.
About Radius Global Solutions
Radius Global Solutions is a top-tier provider of Business Process Outsourcing Services and is headquartered in Ambler, PA. Radius specializes in providing customer relationship solutions to major corporations. With a workforce of over 2800 professionals dispersed among twelve service centers (9 U.S., 2 Near-Shore, and 1 Off-Shore), Radius has the infrastructure and experience to support its clients and their customers through multiple channels including phone, email, and chat.