Top Advantages of Contact Center Work From Home Jobs
Over the past decade, it’s become much more commonplace for businesses to offer hybrid or even 100 percent remote working options – and this trend was only magnified in the wake of the 2020 pandemic. Working from home has become normalized. In fact, Pew Research revealed that 60 percent of workers with jobs that can be done from home say that they’d like to work from home all or most of the time.
While some companies have required that their employees return to the office full-time, others have taken a more flexible approach. After all, many employees find that they prefer to work remotely, citing that they’re more productive from home.
At Radius Global Solutions, we understand that all employees’ needs are different. That’s why we have agents working both from home and at our offices. Whether they’re located in one of our global offices or at home, we want our staff to feel comfortable and motivated as they work.
Read on to uncover the many benefits that both employees and leadership teams can enjoy when adopting a work-from-home model.
Benefit 1: Improved Call Center Agent Job Satisfaction
Companies in all industries are struggling with absenteeism and high attrition rates. But productivity drops significantly and stress rises amongst employees when businesses are understaffed. Contact centers are no exception to this challenge.
However, when employees can take advantage of more flexible schedules, they’re less likely to seek out work elsewhere. If a staff member feels stressed and would prefer to work from home to focus on their tasks, having the option to do so can be a huge relief. And if an employee prefers to work in person and collaborate with their coworkers, they have a desk ready for them in the office.
Workers have reported improvements in several areas as a result of the hybrid model:
- 43 percent of workers say their work-life balance is better than it was before the pandemic.
- 68 percent of respondents say they’ve grown closer to their families as a result of working from home.
- 69 percent of employees agree that they’ve been more productive at work.
- Almost all (95 percent) of remote workers with pets report that their pets are happier when they work from home.
At Radius, we have programs where employees can carry out their tasks wherever they feel the most productive. Are you interested in working at a contact center with options for remote work and competitive benefits? Explore our open positions today.
Benefit 2: Extended Talent Pool
When people work remotely, they’re free to apply to jobs virtually anywhere. Gone are the days when geographical limitations would dictate where people could work.
This is highly beneficial both for the workforce and the employer. Recruiters can enjoy an expanded talent pool, while job hunters can apply wherever they’d like.
With the flexibility to hire and apply anywhere in the world, recruiters can attract the best talent for their business. In turn, job seekers can search far and wide for a company that best fits their unique skill set, values, and interests.
Benefit 3: Reduced Overall Costs
During the pandemic, many workers reported large cost savings as a direct result of working from home. In total, U.S. households accumulated $2.5 trillion in savings between March 2020 and January 2022. Cost savings can be enjoyed even today as people continue working remotely.
Here are just a few areas where fully remote or even hybrid employees are saving money:
- Decreased travel expenses. Employees can save a significant amount on gas and public transportation when they work from home.
- Less frequent trips to the laundromat or dry cleaner. Attire is less strict when people can only be seen from their shoulders up. This has led to workers frequently wearing (and re-wearing) their regular clothes rather than spending money to clean their business clothes.
- Decreased spending on professional clothing, shoes, etc. Not only are people wearing professional outfits less, but they’re buying clothes less as well. Why spring for pricey dress shoes when slippers can do the trick?
- Reduced day-to-day spending on coffee breaks, lunches, happy hours, etc. It’s easier to save money on office outings when the staff is not in the office.
Remote call center agents who are saving money can feel less stressed and overwhelmed in their day-to-day lives.
Cost savings from remote work can be realized by business owners as well. According to Global Workplace Analytics, a U.S. company with even a modest remote work program can save about $11,000 per employee each year in real estate, electricity, absenteeism, turnover, and productivity. And that doesn’t include the additional savings found in:
- Utilities, janitorial services, security, and maintenance
- Paper goods, coffee and water service, equipment, furniture, and office supplies
- Leased parking spaces, transit subsidies, and environmental penalties
Benefit 4: 24/7 Customer Service Line
Having a remote contact center team offers business benefits as well. With employees working across many different locations and time zones, it’s much easier to offer a 24/7 customer support line.
Depending on how widespread your workforce is, your employees may not even have to work overnight hours to accommodate 24-hour customer service. This contributes to improved work-life balance.
For example, an employee in New York City could work from 9 a.m. to 5 p.m. while another employee in Perth, Australia works those same hours. With the time difference of 12 hours, your customers are covered for about 16 hours without anyone needing to work in the middle of the night.
Even without a 12-hour time difference, it’s easier to stagger schedules to accommodate your customers’ needs when your remote staff is in multiple time zones. You never know when a customer might contact your business with a question or issue. In this way, you reduce friction in the customer experience by having a full team ready for support – 24 hours a day.
Benefit 5: Enhanced Flexibility
As a whole, remote call center staff and their employers can experience improved flexibility. Contact center agents can save the time and money associated with daily commutes. Businesses can quickly scale during seasonal shifts by increasing or decreasing the number of agents on the schedule.
Companies that are nimble and adjust as needed can better achieve long-term success. And remote employees appreciate flexible schedules that contribute to improved work-life balance.
Work With a Remote Contact Center Outsourcing Provider
Radius Global Solutions is a contact center outsourcing provider with decades of experience facilitating business growth and customer satisfaction. We value our employees and trust them to choose the work model that works best for their needs.
If you’re interested in working with our dedicated team, view our open positions and apply today! We look forward to hearing from you.