Customer Engagement Strategies

Leveraging Digital Technologies for Superior Experiences

The Evolution of Human Interaction

Radius Global Solutions cares about excellent customer experiences. We are a proven customer engagement strategy partner and handle the full lifecycle of customer engagement, call center management, and other BPO services. Radius GS delivers customized business solutions that exceed expectations due to our highly-trained experts located nationwide. We are the best at we do, so you can do what you do best.

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Innovative Solutions

Creating an omni channel customer experience
RIVA
Using Artificial Intelligence to provide agentless resolutions.
Customer Empowerment
Leveraging preference management system to allow customers to choose how and when to connect.
Consumer Portal
The consumer portal is integral to the Radius digital channel strategy and customers preference management capabilities.
Engagement
Using inbound/outbound email, SMS, chat, and self-serve web portal capabilities.
Reach
Gaining incremental contacts and improving penetration rate by reaching consumers through their preferred communication channels.
User Experience
Improving user experience (UX) through innovative, effective, and consumer-friendly contact channels.

Radius GS Customer Care & Support Solutions

Our customer-centric services power your business

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Customer Service

We create an omni channel experience and offer the most effective customer service approaches through the right channels.

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Sales & Market Research

Radius GS helps gauge the loyalty of customer relationships and is an innovative, reliable alternative to traditional customer satisfaction research.

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Data Services

The Radius GS analytics team builds collection strategy models based on the extensive use and applications of business intelligence tools.

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Delinquency Management

Acting on your behalf or as representatives of your brand, we predict the optimal opportunity to intervene and educate customers about their obligations.

Communication Strategies

Controls, Enhancements, & Best Practices

Content

Enhance content to make the message more user friendly and exploit channel capabilities with embedded and unique URLs.
CRM
CRM remains the system of record, additional contact channel process mirrors existing correspondence process, and all subsequent configuration options support these two concepts.

Messaging

Cater messages to today’s consumers by varying subject line and content, sending multiple messages per week, with an emphasis on channel management.

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