Customer Experience Strategies

Leveraging Digital Technologies for Superior Experiences

The Evolution of Human Interaction

Radius Global Solutions cares about excellent customer experiences. We are a proven customer engagement strategy partner and handle the full lifecycle of customer retention, call center management, and other BPO services. Our highly-trained, global experts deliver customized back office solutions that exceed expectations. We are the best at we do, so you can do what you do best.

Innovative Back Office Solutions

Creating an omni-channel customer experience

Radius Interactive Virtual Assistant (RIVA)

Using Artificial Intelligence to provide agentless resolutions.

Customer Empowerment

Leveraging preference management system to allow customers to choose how and when to connect.

Self Service Portal

The consumer portal is integral to the Radius digital channel strategy and customers preference management capabilities.

Customer Engagement

Using inbound/outbound email, SMS, chat, and self-serve web portal capabilities.

Reach

Reaching your customers via the right channels at the right time through data and customer engagement strategies.

User Experience

Improving user experience (UX) through innovative, effective, and consumer-friendly contact channels.

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Radius Interactive Virtual Assistant

Our Customer First Approach

With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.

Customer Care and Retention Solutions

Our customer-centric services power your business and help you grow to new heights.

Customer Service Outsourcing

We create an omni channel experience and offer the most effective customer service outsourcing approaches through the right channels.

Sales and Market Research

Radius helps gauge the loyalty of customer relationships and is an innovative, reliable alternative to traditional customer satisfaction research.

Data Collection Services

The Radius analytics team builds data collection strategy models based on the extensive use and applications of business intelligence tools.

Delinquency Management

Acting on your behalf or as representatives of your brand, we predict the optimal opportunity to intervene and educate customers about their past due invoices.

Communication Strategies

Controls, enhancements, and best practices

Content

Enhance content to make the message more user friendly and exploit channel capabilities with embedded and unique URLs.

CRM

CRM remains the system of record, additional contact channel process mirrors existing correspondence process, and all subsequent configuration options support these two concepts.

Personalized Messaging

Cater messages to today’s consumers by varying subject line and content and sending multiple messages per week with an emphasis on channel management.

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