Welcome to Radius Global Solutions, LLC.
Focus on compliance and service excellence
Our financial services outsourcing team delivers customer engagement strategies designed specifically for finance and accounting companies. Radius works with some of the top global financial companies, giving us a unique understanding of the compliance requirements within your industry’s regulations.
We ensure that our BPO services prioritize security as we manage sensitive data such as loan applications and account access. Our team will address any industry-related concerns and collaboratively help solve your business challenges.
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Knowing that all financial companies operate differently, we keep in mind that we work for you and our solutions must do the same. We keep our solutions customized knowing that no two solutions will be exactly the same.
For the financial industry, it is essential that customer service representatives understand the importance of securely collecting data and processing customer information. We work with financial companies to safely and securely answer inbound calls, process loan applications, and answer account questions through a variety of communication channels. Every interaction is about creating the best experience and we oversee all interactions and deliver exceptional quality assurance.
Based on historical payment and behavioral patterns, we use predictive analytics and business intelligence to determine the most appropriate opportunities to intervene and assist customers in settling payment obligations. Our experts communicate and educate with empathy while resolving delinquencies quickly and efficiently.
It is all in the numbers – our work, results, and impact.
In loan balances for one of the world’s largest student loan originators
In loan balances or one of the nation’s largest private credit card issuers
Total daily average managed for a major lender
An online financial institution needed an improved loan approval process. Learn how we created and implemented strategies to help them handle their large volume of loan applications.
Want to learn more about what we do or speak to an experienced representative? Complete this form and we will respond within 24-48 hours.
Welcome to Radius Global Solutions, LLC.
7505 Metro Blvd, Suite 400
Edina, MN 55439
NMLS # 936423
NMLS Consumer Access Site
