Utilities & Telecommunications

Customized BPO Services for Utilities & Telecom

Empowering telecom and utilities companies to streamline their customer experiences with BPO

With extensive industry experience, we customize our customer engagement strategies to meet the needs of our clients within the utilities and telecom industries. Our focus is on helping our clients effectively communicate with their customers to reach their business goals and full potential.

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Radius Interactive Virtual Assistant

Our Customer First Approach

With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.

Powering Positive Customer Experiences

From managing customer concerns to proactive appointment setting and outreach, we streamline the customer lifecycle and align the business needs with the customer's wants

Utilities and telecom companies face unique industry-specific challenges. Through our experience, we understand the best approach to customer service challenges. We offer a consultative and collaborative approach to reach successful results.

Contact Center Services

Understanding how customers want to communicate, we design an omni channel approach to providing excellent customer experiences. Our team will identify the best channels, days, and times for outbound communication and will be prepared for inbound interactions. In addition, our flexibility and scalability help us serve clients with changing needs or seasonal spikes.

Early and Late Stage Delinquency Management

Based on individual client accounts receivable analysis, historical payment data, and behavioral patterns, we respectfully extract an understanding of customers to determine how to intervene and assist customers in meeting payment obligations. Our debt collection services for telecom and utility companies offer professional and ethical solutions that are effective and compliant.

Radius By the Numbers

The Radius Difference

It is all in the numbers – our work, results, and impact.

Million Accounts Served

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We serviced more than 10 million accounts across several industries

Calls Made

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On average, we make almost 30 million calls each month

Million Dollars Recovered

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More than 560 million dollars were recovered for our clients

Case Study: Utilities Debt Collection Strategy

Learn how we developed a successful debt collection strategy to conquer tertiary placements for a large, investor-owned, multi-state, regulated utility company.

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