Case Study: Healthcare
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Welcome to Radius Global Solutions, LLC.
Welcome to Radius Global Solutions, LLC. | Notice of MoveIt Event
Professional interactions, regulatory compliance, and appointment scheduling
When compliance, professional patient engagement, and revenue cycle management really matter, Radius Global Solutions is there to deliver. Our strategically designed patient experience workflows and BPO healthcare services focus on adhering to HIPAA compliance standards within a regulated, transformative industry.
From outsourced appointment scheduling to healthcare revenue cycle management, the value we bring to your organization is beyond business intelligence and patient satisfaction.
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
From years of experience working with our healthcare clients, we refined our approach to the healthcare industry to offer services that truly meet the demands. Our inbound and outbound revenue cycle management services offer appointment scheduling, medical bill reminders, and satisfaction surveys.
Using business intelligence and data, our contact center services offer an omni channel customer experience that communicates through chatbots, automated agents, and our trained representatives. We leverage technologies such as our cloud-based telecom platform and Radius Navigator so agents are always informed and have the resources they need at their fingertips. In addition, we keep patient information secure and ensure HIPAA compliance.
Through an individual client accounts receivable analysis, we extract an understanding of what needs to be done. We devise a strategy and implement a solution to ensure accounts are updated and patients understand their obligations. We apply business intelligence and offer professional, ethical, and compliant solutions within the healthcare industry – and we get positive results.
It is all in the numbers – our work, results, and impact.
We service 70% of the US healthcare companies.
Monthly receivables recovered in healthcare.
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Want to learn more about what we do or speak to an experienced representative? Complete this form and we will respond within 24-48 hours.
Welcome to Radius Global Solutions, LLC.
7831 Glenroy Suite 250
Edina, MN 55439
NMLS # 936423
NMLS Consumer Access Site