CRM Software Company: B2B First Party Collections

Debt Collection Services

Key Results

The Problem

Minimizing open receivables and elevating CX

Our client is a Customer Relationship Management (CRM) software. They sought a B2B debt collections partner to simultaneously reduce open receivables while retaining or reactivating customers who had been suspended due to non-payment on software licensing contracts.

This was a global initiative with challenges including foreign governances of contracts, money transfer restrictions, and language barriers.

As an experienced B2B account management and customer experience outsourcing provider, Radius Global Solutions was ready to deliver.

Our Solution

A holistic commercial debt collections program

Our team built a holistic program to ensure payments were received while providing excellent customer experiences:

Developed a client-specific approach for customer payment negotiations
Utilized ongoing strategies to retain or reactivate customers
Developed a foreign language package to communicate with customers around the globe
Continually modified our approach to improve results and the customer experience

Read on to find out the results we achieved for our client!

The Results

Improving the customer experience while decreasing costs

After working with the CRM software company for several months, the Radius team:

Retained hundreds of customers month after month
Improved the customer experience and significantly reduced the Days Sales Outstanding (DSO)
Provided self-sufficient solutions that all but eliminated the client’s need for involvement, leading to significant cost-savings

Need a trusted B2B collections partner to offer similar results for your business? Contact Radius today to learn more.

Project Timeline