Welcome to Radius Global Solutions, LLC.
Rely on Radius as a virtual contact center for your organization
Your customers are important to you and therefore, they are important to us. We offer call center outsourcing services to effectively deliver the best possible customer experience. Our kind and knowledgeable call center agents are trained to handle all levels of customer support to help grow your business.
Radius offers a variety of contact center outsourcing services that perfectly fit your industry. We’ll implement a personalized program to help improve customer satisfaction, manage data services, and gain valuable consumer insights.
Our multichannel customer service representatives will help your business handle inbound and outbound customer calls, chat, email, video and SMS through secure channels. We are always ready to provide a positive customer experience through dispute management, service cancellation process, appointment scheduling, renewals, and other valuable services.
We can nurture your leads and create opportunities. Our customer service agents use data to prioritize the leads most likely to convert and follow-up with the right messages through the right channels. Using thorough research tools and proven methods to gather crucial data, we extract valuable customer insights that lead to smarter decision-making.
Radius can handle your company’s data services and give your internal team more time to focus on their roles and responsibilities. Our highly-trained teams can handle data entry, document scanning, and content moderation. Our data collection services also include quality assurance, file editing, billing processing, and more.
We process more than 1 million transactions each month and use that experience and data to create accurate results. We monitor customer interactions and provide feedback to help your contact center operations run smoothly. Every expert on the Radius team will always ensure your processes are compliant and effective.
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Learn how we built the customer experience for our international reservation service company client to provide quality, personalized responses to diners by offering an improved real-time reservation system.
We offer call center outsourcing services and customer contact solutions for multiple industries. Our omnichannel approach ensures customer satisfaction, provides valuable consumer insights, and offers data that helps you make more informed business decisions.
Want to learn more about what we do or speak to an experienced representative? Complete this form and we will respond within 24-48 hours.
Welcome to Radius Global Solutions, LLC.
7831 Glenroy Suite 250
Edina, MN 55439
