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Our News & Insights

Get our latest news, press releases, and customer experience insights with articles on contact center outsourcing, omnichannel engagement, analytics, industry trends, and more.

Contact CentersCustomer Relationship Management
Radius Global Solutions Expands in Montego Bay, Jamaica

Radius continues to expand in Montego Bay, Jamaica with the addition of a new customer care program for a large, national online lender. The program will continue to grow at a steady pace from 30 FTE to over 150 in 2020. Keys to success for this new program have included: Envision & Organizational Awareness: In […]

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Customer Relationship Management
Radius Enhances Contact Preference Management System

A Multi-Channel Consumer Experience In continuing to keep up with the ever-changing needs of consumers, Radius Global Solutions has enhanced our contact preference management system to create an easy-to-use and effective multi-channel consumer experience. We are improving the user experience via the use of innovative, effective, and consumer-friendly contact channels such as email, SMS, chat, […]

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Customer Relationship Management
Empowering Customers to Drive Change with Utility Companies

After recently spending time with many of the nation’s energy companies – large and small – one theme is consistent: a genuine desire to help each and every customer. Retailers have definitely raised the bar on creating exceptional customer experiences. Energy customers now demand the same treatment from their utilities. No longer content to be […]

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Uncategorized
NEUCC Conference in Atlantic City

Radius Global Solutions will be represented by Deb Cogan (VP Strategic Solutions) at the Northeastern Utilities Credit and Collections Conference being held at the Golden Nugget Hotel in Atlantic City, NJ. This year’s conference runs Wednesday October 23rd through Friday October 25th, 2019 For over forty years the Northeastern Utilities Credit and Collections (NEUCC) has […]

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Uncategorized
Radius Global Solutions Participates in IA Innovation Council

Exciting news was announced by insideARM earlier today. insideArm issued a press release regarding the launch of the iA Innovation Council which is described as “a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology.” Radius is pleased to be part of the […]

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BPO ServicesContact Centers
Choosing the Right Partner for Contact Center Outsourcing

How To Select The Best BPO Partner and Drive Business Growth After deciding to outsource your company’s contact center services, the next biggest challenge is selecting a BPO partner. To make that decision, you are likely to consider factors such as your budget and the outsourcing company’s reputation. While those are absolutely important, you must […]

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Uncategorized
Radius Wins Customer Service Award for Process Efficiency

The National Association of Software and Services Companies (NASSCOM) kicked off their annual Business Process Management (BPM) Strategy Summit on Thursday September 5 to much fanfare. This year’s theme “Get Set 2020 – Powering to Sustain Disruption” focused, among other things, on creating innovative technologies to smooth the business process. The first day’s agenda was […]

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Uncategorized
Overland Park Community Service Event Supports American Red Cross

This past Friday, Radius Overland Park employees coordinated a Community Service event for the American Red Cross. Every day, blood donors help patients of all ages; accident and burn victims, heart surgery and organ transplant patients, and those battling cancer. In fact, every two seconds, someone in the U.S. needs blood. The Bloodmobile was onsite […]

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Uncategorized
Radius Global Solutions at the SCHFMA Conference

Radius will be joining the South Carolina Chapter of the Healthcare Financial Management Association (SCHFMA) for their Annual Institute Conference, May 28 – May 31, 2019 at Hilton Myrtle Beach Resort in Myrtle Beach, SC. With a top-notch agenda of education topics presented by industry experts and senior healthcare executives, this is a premiere opportunity to […]

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Uncategorized
Radius Employees Join Local Charity Run

On Sunday May 5, 2019, twenty (20) employees from our offices in Montego Bay participated in the 6th Annual MoBay City Run. This is the third year in a row that Radius has sponsored employees to participated in this great charity event. Employees began training approximately three months before the event with several group 5k […]

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Categories:
Customer Relationship Management
Master the Customer Experience with Customer Journey Mapping

According to a recent survey by HubSpot, 66% of customers expect companies to understand their needs. In order to provide excellent customer experiences, you have to understand what your customers are looking for. Is the person you’re speaking to currently a customer? Or are they a potential customer seeking information before making a purchase? How […]

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BPO ServicesContact Centers
Top Benefits of Outsourcing Appointment Reminders

When you go for a dental cleaning, you’ll likely be asked to make an appointment for 6 months or so in the future. If you care about your dental health, of course, you say yes! The bigger issue, however, is remembering that you made the appointment when that day comes around. A missed appointment at […]

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Customer Relationship Management
Want to Enhance Customer Loyalty? Reduce Employee Turnover

How Employee Retention Improves Customer Loyalty It’s no secret that customer retention is good for business. It’s essential to remain profitable and outpace the competition. If you’re not retaining your existing customers, it will be impossible to grow your organization. Retaining your existing customers is more cost-effective than acquiring new ones. Nurturing leads and onboarding […]

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Customer Relationship Management
How Satisfaction Surveys Can Boost Customer Engagement

Elevate Customer Engagement with Effective Satisfaction Surveys Aware of it or not, your customers are in a relationship with your brand. People use phrases such as “falling in love” with a brand they are excited about. They often feel as if other brand followers are family. But even after many years of being in love, […]

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Contact CentersCustomer Relationship Management
4 Ways to Enhance Your Customer Call Center

Customer call centers thrive when supported by technology, training, and compliance. Here are four strategies that improve efficiency, strengthen satisfaction, and ensure consistent customer experiences. 4 Ways to Enhance Call Centers: Leverage AI tools and automation Provide real-time agent training Deliver omnichannel customer support Maintain strict compliance standards   Leverage AI Tools and Automation AI […]

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BPO ServicesContact Centers
Why Outsource Healthcare Appointment Scheduling?

Healthcare providers face a wide variety of challenges on a regular basis. Recently, vacancies for hospital personnel have increased by 30%, and this issue is only expected to persist. EMSI data anticipates a shortage of up to 3.2 million healthcare workers by 2026. As a result, hospitals, doctors’ offices, and other healthcare facilities desperately need […]

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Contact CentersCustomer Relationship Management
Empathy: The Foundation of Excellent Customer Service

Empathy in customer service means listening, understanding, and responding with care. Companies that prioritize empathy build loyalty, improve satisfaction, and strengthen long-term customer relationships. Ways to Show Empathy in Customer Service: Actively listen without interruption Acknowledge customer frustrations Personalize responses with care Provide solutions, not excuses Follow up to ensure resolution   Why Empathy Matters […]

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Contact CentersCustomer Relationship Management
How to Handle Unhappy Customers

No matter how high quality your products or services are, you’re bound to deal with unhappy customers. Consumers today are looking for fast solutions to their problems. If you’re unable to find a solution right away or one that your customer likes, they may lash out. So, how do you respond? At Radius Global Solutions, […]

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