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Get our latest news, press releases, and customer experience insights with articles on contact center outsourcing, omnichannel engagement, analytics, industry trends, and more.

Contact CentersCustomer Relationship Management
Customer Onboarding: Your Guide to Success

Building an Engaging Customer Onboarding Strategy You’ve converted another prospect into a customer! It’s easy to think that your job is now complete. But in order to retain that customer for years to come, onboarding them properly is your first step. Customer onboarding refers to all the activities associated with introducing your new customer to […]

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Contact CentersCustomer Relationship Management
Top Outbound Call Center Tactics For Your CX Strategy

Voice Tactics to Use for Your Outbound Customer Service Strategy It’s no secret that creating fantastic customer experiences (CX) involves more than responding to customers when they contact your call center. But just as inbound calls require tactics that create excellent CX, so does your outbound call strategy. CX is becoming a key competitive area. […]

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Contact CentersCustomer Relationship Management
4 Ways that DEI Elevates the Customer Experience

You may have been hearing about more and more companies launching Diversity, Equity, and Inclusion (DEI) initiatives. Many organizations have created a DEI committee as a foundation for these initiatives. These committees help establish a welcoming work environment where all employees feel seen and heard. But the benefits of a diverse, equitable, and inclusive workplace […]

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BPO ServicesContact Centers
3 Tactics to Enhance Your Inbound Call Strategy

Boost Your Call Center’s Inbound CX Strategy Think about how often you reach out to businesses with a question or an issue. Do their customer service representatives typically exceed your expectations? Or are you left feeling more frustrated than you did before you picked up the phone? These days, simply offering an answer to a […]

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Contact CentersCustomer Relationship Management
CX and Customer Service in 2023: What You Need to Know

The Future of Customer Service in 2023 It’s that time of the year again. Businesses are taking a look at their performance in 2022 and concocting strategies for the year ahead. But no strategy is complete without data to back it up. In order to deliver excellent customer service in 2023, it’s essential to keep […]

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BPO ServicesCustomer Relationship Management
Improve the Utilities & Telecom Customer Experience

Delivering Positive Experiences for Telecom and Utilities Customers It’s no secret that customer expectations are always evolving. So, how can you keep up? How do you build a customer experience (CX) strategy for your utilities & telecom customers that matches their needs? The key to creating a quality strategy is to make it specific to […]

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Contact CentersCustomer Relationship Management
How Call Center Technology Boosts Customer Experience

Modern call center technology improves customer satisfaction through AI, analytics, and omnichannel support. Here’s how Radius delivers consistent, compliant experiences worldwide. Quick Answer Box Faster resolutions with AI and automation Omnichannel customer engagement (voice, chat, SMS, email) Real-time analytics for quality assurance Scalable global call center operations Compliance-first interactions   Why Call Center Technology Matters […]

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Contact CentersCustomer Relationship Management
Benefits of Bilingual Customer Service for Businesses

The Importance of Bilingual Customer Service Imagine that you need to reach out to a business after receiving the wrong product. Or maybe you were incorrectly billed for a service. Either way, you’ll be frustrated and want to get to the bottom of it – quickly. What if, upon answering your call, your customer service […]

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Contact Centers
Why Choose Remote Call Center Jobs? Top 5 Benefits

Over the past decade, it’s become much more commonplace for businesses to offer hybrid or even 100 percent remote working options – and this trend was only magnified in the wake of the 2020 pandemic. Working from home has become normalized. In fact, Pew Research revealed that 60 percent of workers with jobs that can […]

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BPO ServicesContact Centers
Onshore vs. Nearshore Call Centers – Which is Best?

Choosing Between Onshore and Nearshore Call Center Outsourcing Outsourcing services are ideal for businesses that want to save time and money while enhancing the customer experience. The Harvard Business Review states that companies can reduce costs by 20%–30% by outsourcing their business processes. By partnering with an outsourcing provider that boasts highly trained customer service […]

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Customer Relationship Management
Master the Customer Experience with Customer Journey Mapping

According to a recent survey by HubSpot, 66% of customers expect companies to understand their needs. In order to provide excellent customer experiences, you have to understand what your customers are looking for. Is the person you’re speaking to currently a customer? Or are they a potential customer seeking information before making a purchase? How […]

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BPO ServicesContact Centers
Top Benefits of Outsourcing Appointment Reminders

When you go for a dental cleaning, you’ll likely be asked to make an appointment for 6 months or so in the future. If you care about your dental health, of course, you say yes! The bigger issue, however, is remembering that you made the appointment when that day comes around. A missed appointment at […]

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Categories:
BPO ServicesContact CentersDebt Collection
How Data Tracking Boosts Debt Collection Processes

Harness data tracking to enhance debt recovery processes Tracking down customers who have past-due invoices is a challenge that many companies face. It’s time-consuming, it can involve unpleasant conversations with customers, and following up with debtors can be a complex process. However, proactively collecting customer data plays a crucial role in maintaining a healthy cash […]

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Contact CentersCustomer Relationship Management
How to Navigate Customer Support Trends in 2024

As 2023 fades into the rearview, it’s clear that it was a transformative year for customer service – driven primarily by advancements in technology. As tech has made incredible strides this past year, customer expectations have evolved along the way. Google reviews are out in the open and thousands of options are available for any […]

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Contact CentersCustomer Relationship Management
How to Enhance Your CX Strategy Using AI

As we approach 2024, executives are looking for ways to enhance their customer experience and gain a competitive advantage. With the meteoric rise of artificial intelligence (AI) in 2023 alone, more and more companies are leveraging advanced AI-based technologies to transform how they interact with customers. Has your business been able to keep up with […]

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Customer Relationship ManagementDebt Collection
Enhance Transportation & Logistics Debt Collection

Achieve effective transportation/logistics debt collection and enhance CX The transportation and logistics sector faces unique challenges when it comes to managing collections for ground, air, ocean, transportation, freight, and shipping debtors. These stem from a variety of factors, including: Complex billing systems A large volume of daily receivables Pressure to maintain a smooth customer experience […]

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Customer Relationship ManagementDebt Collection
Recover Debts with a Commercial Collections Company

How to streamline commercial collections processes Commercial collections are an integral part of the business-to-business (B2B) landscape. But with debt collection processes often being complex and time-consuming, many businesses outsource these tasks to a commercial collections agency. Essentially, these agencies recover outstanding debts owed by one business to another. Doing so helps ensure the continuity […]

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Contact CentersCustomer Relationship Management
Customer Service Success for Financial Companies

Stay competitive in the financial industry with customer service In the fiercely competitive financial services landscape, building and maintaining strong customer relationships is the cornerstone of success. With the rise of alternative financial solutions and increasing customer expectations, providing exceptional customer service is more important than ever before. Delivering excellent customer service drives customer loyalty, […]

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In The News
Radius Acquires Assets of Windham Professionals, Inc.

Radius Global Solutions LLC (Radius) announced the acquisition of certain assets of Windham Professionals Inc., including its commercial collection division Allen, Maxwell & Silver (AMS) providing Radius with brand leadership in student debt and commercial (B2B) collections.

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Customer Relationship Management
Customer Centric Service: Your Key to Success

The Importance of Customer Centricity in Business When seeking new ways to reach your organization’s goals, one of the most effective strategies is adopting a customer centric business strategy. Customer centricity is a business approach that prioritizes meeting the needs and expectations of customers through every stage in the business cycle. But it’s not just […]

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