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Radius Global Solutions is pleased to announce industry veteran, Wally Funk has joined the company as Senior Vice President of Call Center Services. Wally is a proven operations and industry leader with 25 years of BPO experience. Throughout his career, he has successfully managed teams supporting first party collections, customer care, and fraud control for […]

Elite Ambassador Program How do you ensure that your employees are happy, challenged, and successful? Do you know if they feel as if they are a part of the company/team or “just an employee?” Employees want to excel. They want to be a part of the bigger picture. They want to grow, and they want […]

Employee Engagement Strategies Staffing and retention have long been an issue in the collection industry and according to a recent 2019 report by TransUnion, they continue to be a challenge. Constant turnover is often the result of not only the difficulty of the job but also the lack of employee engagement that often comes with […]

Radius Global Solutions is pleased to announce industry veteran, Denny Bender has joined the company as Vice President of Business Development. Denny is a proven leader and industry leader with 22 years of industry experience. Throughout his career in the industry, Mr. Bender has successfully designed and sold solutions encompassing the entire customer lifecycle including […]

As the holidays quickly approach, the folks at Radius find the time to celebrate and give back. Companywide, our staff participated in a spirit week that included numerous contests including Red and Green Day, Ugly Sweaters, Best Dressed Santa, Best Decorated Workstation, and Best Holiday Hat. Participating employees were entered to win a variety of […]

Sales Customer Service Pilot Program Radius was selected by an online retailer to launch a pilot program to increase sales. The initial statement of work had very specific goals that we needed to meet by the end of the 12-week pilot program to move forward permanently. We hit 4 out of 5 goals by week […]

Video Monitoring for Remote Agents Radius was recently selected to provide video monitoring services to a client that required not only a distinctive skill set for agents but also bilingual capabilities and 24×7 availability. After just six months, we have more than doubled the number of agents and expanded our service offerings across three locations. […]

As a part of our Halloween and Harvest festivities, employees in our Decorah facility brought in quite the haul for the Northeast Iowa Community Action (NEICA) Food Bank last week. Our employees filled 1.5 trucks with donations of food, cleaning supplies, paper products, personal hygiene products, diapers and baby wipes for members of the community […]

Radius Global Solutions will be represented by Deb Cogan (VP Strategic Solutions) at the Northeastern Utilities Credit and Collections Conference being held at the Golden Nugget Hotel in Atlantic City, NJ. This year’s conference runs Wednesday October 23rd through Friday October 25th, 2019 For over forty years the Northeastern Utilities Credit and Collections (NEUCC) has […]

Radius Global Solutions is pleased to announce that EVP of Sales & Marketing, Scott Ross is the newest member of ContactCenterWorld. Scott is a self-motivated, goal-oriented executive with 30 years of experience in the Business Process Outsourcing industry with strong competencies in new logo development, and cross/up selling to existing business relationships. With expertise with […]

Radius Global Solutions is proud to be a Sponsor and attend the Monticello Utilities AR & Uncollectibles Conference for the fifth year in a row. As detailed on the conference website, the Utilities AR & Uncollectibles Conference is an outstanding educational event specifically created for utility industry credit and collections professionals and solution providers. Attendees […]

Exciting news was announced by insideARM earlier today. insideArm issued a press release regarding the launch of the iA Innovation Council which is described as “a collaborative working group of product, tech, strategy, and operations thought leaders at the forefront of analytics, communications, payments, and compliance technology.” Radius is pleased to be part of the […]