Welcome to Radius Global Solutions, LLC.
Over the past decade, it’s become much more commonplace for businesses to offer hybrid or even 100 percent remote working options – and this trend was only magnified in the wake of the 2020 pandemic. Working from home has become normalized. In fact, Pew Research revealed that 60 percent of workers with jobs that can […]
Choosing Between Onshore and Nearshore Call Center Outsourcing Outsourcing services are ideal for businesses that want to save time and money while enhancing the customer experience. The Harvard Business Review states that companies can reduce costs by 20%–30% by outsourcing their business processes. By partnering with an outsourcing provider that boasts highly trained customer service […]
When you go for a dental cleaning, you’ll likely be asked to make an appointment for 6 months or so in the future. If you care about your dental health, of course, you say yes! The bigger issue, however, is remembering that you made the appointment when that day comes around. A missed appointment at […]
Customer call centers thrive when supported by technology, training, and compliance. Here are four strategies that improve efficiency, strengthen satisfaction, and ensure consistent customer experiences. 4 Ways to Enhance Call Centers: Leverage AI tools and automation Provide real-time agent training Deliver omnichannel customer support Maintain strict compliance standards Leverage AI Tools and Automation AI […]
Healthcare providers face a wide variety of challenges on a regular basis. Recently, vacancies for hospital personnel have increased by 30%, and this issue is only expected to persist. EMSI data anticipates a shortage of up to 3.2 million healthcare workers by 2026. As a result, hospitals, doctors’ offices, and other healthcare facilities desperately need […]
Empathy in customer service means listening, understanding, and responding with care. Companies that prioritize empathy build loyalty, improve satisfaction, and strengthen long-term customer relationships. Ways to Show Empathy in Customer Service: Actively listen without interruption Acknowledge customer frustrations Personalize responses with care Provide solutions, not excuses Follow up to ensure resolution Why Empathy Matters […]
No matter how high quality your products or services are, you’re bound to deal with unhappy customers. Consumers today are looking for fast solutions to their problems. If you’re unable to find a solution right away or one that your customer likes, they may lash out. So, how do you respond? At Radius Global Solutions, […]
Customer Service Strategy and Your Business Reputation As your brand grows and you strive to attract more customers, maintaining an excellent customer service strategy is essential. While customers have always shared their experiences with businesses amongst their peers, the age of online reviews has made these experiences more public than ever. In fact, recent studies […]
Executing an Omnichannel Customer Engagement Strategy No matter what age your customers are, they’re looking for an experience with your brand that’s both convenient and seamless. Even if your target audience is currently a Baby Boomer or Gen Xer, that will change in the next decade. Is your business ready to meet their needs? By […]
How Your Transportation or Hospitality Brand Can Revitalize Consumer Trust Ever since the onset of the COVID-19 pandemic, many businesses have struggled with maintaining their customers’ confidence. Consumers are still worried about the long-term effects the virus could impose. Businesses in the hospitality and travel industries in particular are facing this challenge as consumers continue […]
Back Office Outsourcing and the Utilities Industry No matter the scale of your business in the utilities industry, you’re likely facing everyday obstacles and unique challenges. From debt collection challenges to high customer request volumes, it can seem impossible to keep up while also maintaining your other essential business operations. Customers are increasingly turning to […]
Every successful business has a customer engagement strategy. This is a strategy to build strong customer relationships and increase customer satisfaction. Without one, your customers will feel as though they are not a priority. Customers who don’t feel valued by a company are unlikely to purchase from them again. Customer expectations have shifted dramatically as […]
Find out how Radius Global Solutions can help build customer loyalty.
