We are a leading provider of Digitally Integrated Customer Engagement Solutions
Customer Lifecycle Alignment
Redefining Data-Driven Customer Experiences & Contact Center Outsourcing Services
As a leading provider of digitally integrated customer engagement services, we go beyond BPO services to deliver enhanced, more personalized customer experiences aimed at interacting with customers through their preferred communication channels. We apply our proven technology to customize each approach and use data to drive those decisions.
As a leading provider of digitally integrated customer engagement solutions, we go beyond BPO services to deliver enhanced, more personalized customer experiences aimed at interacting with customers through their preferred communication channels. We apply our proven technology to customize each approach and use data to drive those decisions.
Radius Global Solutions offers a customized strategy to engage with customers on every level
Our primary focus is on offering the best and most successful customer experiences through our multi-channel channel approach to customer service. We use data to inform our strategies and our trained representatives know how to navigate any customer situation. Radius Customer Service solutions include:
Radius is not just about taking action. We are also about making data-informed, intelligent decisions that lead to strategically planned customer experiences. For every client, we sift through data, always seeking ways to improve and innovate and deliver the best possible service. Our sales and market research includes:
We offer data management services and backend support that informs customer interactions and provides organization throughout the customer lifecycle. Some of our data services include:
Radius Global Solutions work with healthcare, telecom and utilities, retail, transportation, and other industries to ensure payments are received. We are experts at early-stage delinquency management, healthcare revenue cycles, and debt collection services. In addition, we offer:
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Our Proprietary Customer Engagement Roadmap
Radius Navigator is a proprietary application derived from years of experience and installed on an agent’s desktop computer to help them navigate customer calls and all possible scenarios. The application features step-by-step instructions for ensuring compliance, quality, and performance with a focus on improving the customer experience. The application is customizable based on client standards, unique systems, performance standards, and internal best practices. This tool guides and directs agents – in real-time – on what to do to handle a call and reach a solution.
Find out how Radius Global Solutions can help
Industry trends, new features, and all things customer experience
Digital Engagement to Help Grow Your Business Digital customer engagement is all about creating experiences
The Secret to Outsourcing Your Customer Service When outsourcing your customer service team, choosing the
The workforce and workplace future is flexibility Today, as businesses reopen and take steps towards
7831 Glenroy Suite 250
Edina, MN 55439