Need for 24/7, bilingual customer service
Radius was selected to provide a customer care solution via video monitoring for a client. The client required not only a distinctive skill set for agents, but also a nearshore and offshore presence for bilingual capabilities and 24/7 availability.
After just six months, we more than doubled manpower and expanded service offerings across three locations. Due to the seasonality of the business, there are very pronounced volume fluctuations on a daily, weekly, monthly and annual basis.
Our client relies on us to execute a flexible staffing model that takes this into account. At Radius, our team of tech-savvy agents can not only ensure the integrity of the monitoring service but also provide technical assistance, when needed, by the end user.