Category: Contact Centers

Email vs Live Chat in Customer Service When it comes to customer service technologies, two of the most popular options are email support and live chat. Both tools offer their own benefits when it comes to enhancing the customer experience. But which is better for your business? At Radius Global Solutions, we understand the importance […]

Increasing Your Customer Experience Team’s Productivity Your customer experience (CX) team is one of the most important components of success for any business. Customer expectations are constantly growing, and your CX team will be at the forefront of meeting (or even exceeding) their needs. That’s why it’s so crucial to find ways to optimize and […]

Improving Customer Engagement in the Banking Industry Employee turnover and customer engagement are continuing to cause challenges for businesses. In fact, CSI’s 2023 Banking Priorities Executive Report revealed that bankers saw employee turnover (34%) as the most significant issue impacting the financial industry in 2023. With the banking industry facing high employee churn rates coupled […]

Recession-Proof Your Customer Experience Strategy Business economists around the world predict that a global recession will take place within the next year. However, there are some differing opinions as to the timing and severity of the potential recession. This economic uncertainty has caused consumers and businesses alike to ask themselves how to prepare if things […]

Why You Need Top Customer Service Talent It’s common knowledge that in today’s market, customers demand top-notch customer experiences (CX) to stay loyal to a brand. But while 81 percent of organizations cite CX strategies as a competitive differentiator, only 54 percent of U.S. customers believe that most businesses’ customer service could be improved. If […]

Building an Engaging Customer Onboarding Strategy You’ve converted another prospect into a customer! It’s easy to think that your job is now complete. But in order to retain that customer for years to come, onboarding them properly is your first step. Customer onboarding refers to all the activities associated with introducing your new customer to […]

Voice Tactics to Use for Your Outbound Customer Service Strategy It’s no secret that creating fantastic customer experiences (CX) involves more than responding to customers when they contact your call center. But just as inbound calls require tactics that create excellent CX, so does your outbound call strategy. CX is becoming a key competitive area. […]

You may have been hearing about more and more companies launching Diversity, Equity, and Inclusion (DEI) initiatives. Many organizations have created a DEI committee as a foundation for these initiatives. These committees help establish a welcoming work environment where all employees feel seen and heard. But the benefits of a diverse, equitable, and inclusive workplace […]

The Future of Customer Service in 2023 It’s that time of the year again. Businesses are taking a look at their performance in 2022 and concocting strategies for the year ahead. But no strategy is complete without data to back it up. In order to deliver excellent customer service in 2023, it’s essential to keep […]

Modern call center technology improves customer satisfaction through AI, analytics, and omnichannel support. Here’s how Radius delivers consistent, compliant experiences worldwide. Quick Answer Box Faster resolutions with AI and automation Omnichannel customer engagement (voice, chat, SMS, email) Real-time analytics for quality assurance Scalable global call center operations Compliance-first interactions   Why Call Center Technology Matters […]

The Importance of Bilingual Customer Service Imagine that you need to reach out to a business after receiving the wrong product. Or maybe you were incorrectly billed for a service. Either way, you’ll be frustrated and want to get to the bottom of it – quickly. What if, upon answering your call, your customer service […]