Transportation Industry
Traveling the Customer Experience Together
Working alongside our clients in transportation
Radius Global Solutions delivers customer experience and engagement services designed specifically for companies in the transportation and travel industry. We take the journey with you from start to finish to ensure our BPO services are integrated with your processes and we generate positive results. We listen, learn, and implement custom solutions to solve your challenges. We always put your customers first while still prioritizing security and compliance.
Radius Interactive Virtual Assistant
Our Customer First Approach
With RIVA, it’s easier than ever for customers to interact, get things done, and reach a resolution. By combining the latest conversational artificial intelligence (AI) and automation technologies and human intelligence, RIVA lets customers speak naturally, creating an effortless customer experience from start to finish.
Enhancing Customer Interactions in the Transportation Industry
Set your transportation services apart
We work for you and with you through every step of the journey to ensure we are reaching the right destination. We are confident that our customized engagement strategies and BPO services for the transportation industry will meet your unique needs.
Contact Center Operations
Our contact center operations are backed by data and lead by analysis. We use data and research to support our solutions and focus on providing an omnichannel customer support approach. Through modularity, scripts, and real-time reporting, our contact centers are efficient and effective for customers in the travel industry.
Business Process Outsourcing
Our back-office support systems provide overall business support including customer relationship management services. We help streamline your essential business processes through proven methods. Our goal is to ensure customer satisfaction, create greater customer loyalty and retention, and collect payments in a timely manner.
Radius By the Numbers
The Radius Difference
It is all in the numbers – our work, results, and impact.
Million Accounts Served
We serviced more than 10 million accounts across several industries
Calls Made
On average, we make almost 30 million calls each month
Million Dollars Recovered
More than 560 million dollars were recovered for our clients
Case Study: Utilities Debt Collection Strategy
Learn how we developed a successful debt collection strategy to conquer tertiary placements for a large, investor-owned, multi-state, regulated utility company.
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