Did you receive a Call or Letter?

Contact Support Options

We are pleased to assist you with any and all of your support needs. You can call us using one of the following numbers or fill out the form below.
888-287-5711 (Radius Global Solutions LLC accepts TTY relay calls. TTY Service Users Dial 711)
For our inbound Spanish support line: 866-275-6031

Click Here to Reveal Our Consumer Support Contact Form

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Frequently Asked Questions

Here are some of the most frequently asked questions and answers. If you do not find the answers you need, please contact us directly and we will provide assistance.

Why is Radius contacting me?

If you were contacted by one of our representatives, it may be because we received information associating you with an account placed in our office. If you believe we contacted you in error of if you would like to stop receiving calls, please let us know by calling us at 888.287.5711. If you have questions or would like to discuss the matter, please call us directly (888.287.5711) during regular business hours and a representative will be happy to discuss and address your concerns.

How do I pay?

If you received a letter or were contacted by one of our representatives about an outstanding debt, please call us at 888.287.5711 and a representative will assist you in making your payment and understanding the terms.

How do I get Radius to stop contacting me?

If you believe you are being contacted in error or if you would like our office to stop contacting you, you may contact us using the contact information below and we will address your concerns. We will provide assistance and ensure we address your concerns in a timely manner.

888.287.5711
50 West Skippack Pike, Ambler, PA 19002

What are my rights?

All consumers are protected by the Fair Debt Collection Practices Act (FDCPA), which protects consumers from abusive, harassing or unfair debt collection practices. You also have rights under other applicable federal and state laws.  For additional information visit the Know Your Rights section of our website.

Know Your Rights

Understand your rights and what you need to do.

Important Rights

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector.

If you live in Colorado:  FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE https://coag.gov/car Local CO Office address: 1776 South Jackson Street #900, Denver CO 80210-3808.

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.

If you live in Connecticut:  This collection agency is licensed in Connecticut, License number CCA-936423. NMLS #936423

 

If you live in Maine:  If you have an issue about the way we are collecting your debt, contact the Maine Department of Professional and Financial Regulation, Bureau of Consumer Credit Protection at 35 State House Station, Augusta, ME 04333, 207-624-8527.

If you live in Massachusetts:  NOTICE OF IMPORTANT RIGHTS
You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.

If you live in Minnesota:  This collection agency is licensed by the Minnesota Department of Commerce.

If you live in North Carolina: This is an attempt to collect a debt. Any information obtained will be used for that purpose. This is a communication from a debt collector. This agency is licensed by the North Carolina Department of Insurance; Permit # 113193

If you live in New York:  This collection agency is licensed by the Department of Consumer Affairs of the City of New York, License #(s) (DCA) 2079567, 079574, 2058516, 2079568, 2079569, 2058515, 2079571, 2058517, 2058572, 2079573.

We are required by regulation of the New York State Department of Financial Services to notify you of the following information. This information is NOT legal advice. Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

  1. the use or threat of violence;
  2. use of obscene or profane language; and
  3. repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

  1. Supplemental security income, (SSI);
  2. Social security;
  3. Public assistance (welfare);
  4. Spousal support, maintenance (alimony) or child support;
  5. Unemployment benefits;
  6. Disability benefits;
  7. Workers’ compensation benefits;
  8. Public or private pensions;
  9. Veterans’ benefits;
  10. Federal student loans, federal student grants, and federal work study funds; and
  11. Ninety percent of your wages or salary earned in the last sixty days.

If you live in Tennessee:  This collection agency is licensed by the Tennessee Collection Service Board of the Department of Commerce and Insurance.