Welcome to Radius Global Solutions, LLC.
Welcome to Radius Global Solutions, LLC. | Notice of MoveIt Event
Radius provides omnichannel customer engagement services to a leading online financial services company that provides unsecured personal loans. Their focus is on treating the customer as a person rather than a number.
The company did not have an internal system to manage strategies or report trends. They were also looking for a nearshore solution to lower their costs.
Radius was brought on to interact with applicants, borrowers, and past-due customers in a variety of capacities.
We set up an initial team of 30 agents, two supervisors, and two quality observers. Dedicated agents were assigned to each type of interaction:
Radius handles several processes for the client, including:
As a result of our efforts, the Radius team has:
We also provided a mechanism to measure and report First Contact Resolution to identify drivers and create self-service options. Using this data, the client has been able to evaluate self-service processes to make modifications to enable a more seamless customer experience.
Due to our success with this program, our staff has grown from thirty agents in one contact center, to more than 120 agents across three sites.
Welcome to Radius Global Solutions, LLC.
7831 Glenroy Suite 250
Edina, MN 55439
NMLS # 936423
NMLS Consumer Access Site