Building a Lender’s Customer Engagement Program

Key Results

The Problem

Seeking an improved customer engagement strategy

A national online and brick-and-mortar lender primarily focuses on providing personal loans and optional insurance products to customers with limited access to traditional lenders, such as banks and credit card companies.

When searching for a trusted customer engagement provider to reduce costs and deliver more efficient service, they discovered our dedicated team at Radius Global Solutions.

Our Solution

The Results

An off-shore outsourcing solution

As a result of our efforts, our client was thrilled to see the following improvements:

  • Improved performance and reduced costs by utilizing off-shore labor
  • Able to meet increased full-time equivalent (FTE) demands on short notice
  • Consistently attain monthly performance and service level goals
  • 100% compliant with regulatory policies and client guidelines
  • Higher customer satisfaction (CSAT) scores compared with industry standards

Looking for a trusted outsourcing provider to elevate and streamline your customer engagement program? Contact our team at Radius to learn more.

Project Timeline