Radius provides customer engagement services for a brand management company that hosts several types of membership, clubs, and reward programs for its clients. Their clients include major retailers across the country as well as membership clubs that provide discount services to members.
Our team of agents currently manages interactions for eight private-label retail credit cards. This entails offering card protection to cardholders in case of job loss or other financial hardships as well as providing extensive reporting and file management.
The program consists of more than 40 different products, all requiring individualized training and service-level management. Using a team of universal agents (able to handle any type of inquiry from all brands), Radius has consistently exceeded all service requirements.
The client faced two challenging issues when they came to our team: