Appointment Scheduling for a Dental Provider

Key Results

The Problem

Dental Patient Appointment Scheduling Services

Due to ongoing labor market challenges, a multi-state dental provider needed support to handle inbound appointment scheduling and general inquiry calls.

The client required Spanish-speaking customer service agents as well as an experienced leadership team familiar with dental and healthcare practices. At Radius Global Solutions, our tailored patient experience workflows focus on adhering to HIPAA compliance standards within the regulated dental industry.

Our Solution

The Results

Delivering A Consistent Dental Patient Experience

After three months of working with the dental provider, we achieved the following results:

  • Radius’ conversion rate is consistently higher than the client’s internal rate.
  • We have been able to answer all customer calls within the expected times, creating a more consistent customer experience.
  • After proving performance during the pilot period, the client is asking Radius to increase staffing by 60%.
dentist showing smiling patient a tablet
Project Timeline