Radius Global Solutions came to the rescue for one of our online retail sales clients. Over a holiday weekend, the retailer’s phone provider was attacked by malware.
The attack affected the retailer’s ability to deliver calls to their internal and outsourced customer service agents (IB Sales & Customer Care).
Their carriers replied they had no immediate fix and services would be restored after the holiday at the earliest. Based on their historical projections for the holiday weekend, this service restoration delay could cause our client to lose $150K in phone sales per day.
They needed a solution immediately – so they turned to the customer engagement team at Radius for help.