This company has a national footprint selling a wide range of watches, jewelry, and collectibles with refined design and style. They market their products through a variety of channels, including catalogs, magazine advertisements, email, direct mail, and phone.
The online and mail-order retail company wanted to increase its sales capacity and have a secondary site for redundancy. Before partnering with Radius GS, they had many unsuccessful attempts finding a partner that could replicate their in-house sales performance.
A nearshore option offering excellent English skills, sales acumen, and an experienced sales management team were important factors in selecting an outsource partner. Superior customer experience was also a priority.
Was Radius GS able to deliver on these expectations? Read on to find out!