This company has a national footprint selling a wide range of watches, jewelry, and collectibles with refined design and style. They market their products through a variety of channels, including catalogs, magazine advertisements, email, direct mail, and phone.
The online and mail-order retail company wanted to increase its sales capacity and have a secondary site for redundancy. Before partnering with Radius GS, they had many unsuccessful attempts finding a partner that could replicate their in-house sales performance.
A nearshore option offering excellent English skills, sales acumen, and an experienced sales management team were important factors in selecting an outsource partner. Superior customer experience was also a priority.
Was Radius GS able to deliver on these expectations? Read on to find out!
Having extensive inbound experience with multiple complex programs, our solution delivered on all of the critical factors the client wanted:
We established connectivity to our client’s sales platform using virtual training tools, enabling our agents and supervisors to train remotely.
The client established productivity measurements as well as key performance indicators (KPIs) and goals. With sales skills and abilities being critical performance drivers, we introduced a sales training program to ensure the agents received frequent call observations and feedback on their calls.