Surpassing Customer Retention Expectations
After collaborating with the client for several months, our team surpassed their goals:
- Built a culture to mimic the client’s based on the company’s 5 principles
- 11 months consecutively overachieving the save rate goal of 23%
Due to the success of the program, the client has asked for an increase in full-time equivalent employees. We are targeted to represent the entire retention team with Radius associates.
Contact Radius Global Solutions today to enhance your customer service strategies!