Building A Financial Customer Engagement Program

A large multinational financial services corporation operating in more than 100 countries sought a customer engagement firm to assist in several areas of its operation through multiple communication channels.

Radius currently employs 900+ full-time equivalent (FTE) employees across multiple domestic and offshore locations. So, our team was well-suited to create customized solutions to meet our client’s needs.

We provided a 16-hour, seven-day-a-week service. Processes handled include:

• Fraud Account Security: assisting with verifying/disputing charges, securing accounts compromised due to ID theft, and replacing cards in confirmed fraud situations
• Responsible Lending Action: customer engagement related to a reduction in Credit Limit, Account Cancellations, and Suspension of features/ benefits
• Low Balance Past Due: activity related to Consumer and Small Business credit cards 30 days past due, enabling card usage, providing temporary credit limit increases, and reconciliation of statement balance
• Corporate – Account Receivable: customer activity related to corporate credit cards up to 90 days past due, enabling card usage, providing temporary credit limit increases, and reconciliation of statement balance
• Corporate – Credit Receivable: activity related to past due billed 90 days and beyond, enable card usage, provide temporary credit limit increase, and reconcile statement balance