A large multinational financial services corporation operating in more than 100 countries sought a customer engagement firm to assist in several areas of its operation through multiple communication channels.
Radius currently employs 900+ full-time equivalent (FTE) employees across multiple domestic and offshore locations. So, our team was well-suited to create customized solutions to meet our client’s needs.
We provided a 16-hour, seven-day-a-week service. Processes handled include:
Radius’ efforts delivered a number of benefits for our financial services client, including:
Our team also strategized continuous improvements. This lead to higher target attainment and increased performance benchmarks.
Interested in building a customer engagement strategy for your financial business? Contact Radius Global Solutions to learn more!