Delinquency Management for a Big Three Car Maker

Key Results

The Problem

For the past 15 years, Radius has provided early-stage delinquency management to the financing arm of one of the top three Auto Manufacturers in the U.S.

Our team provides inbound and outbound voice services in both English (80%) and Spanish (20%) utilizing 80 to 100 agents depending on seasonality.

We are the Client’s only outside customer engagement center, and we compete only with their captive sites to meet their goals.

Our Solution

  • Radius exceeded targets in all areas of performance on the U.S. Portfolio in 2019 and 2020.
  • Achieved Additional KPI targets including Staffing Interval Adherence, Customer Satisfaction, and QA.
  • The level of delinquency handled varies according to Client’s financial strategy
The Results
Project Timeline