Our client is a leading provider of assisting many of the nation’s largest airlines and its passengers with delayed, lost, or damaged assistive devices. The client needed support with their inbound lines and back-office work from 8:00 AM – 5:00 PM CST Monday – Friday.
This client provides a unique and time-sensitive service. So, they were looking for a provider that could build a completely customized solution. That’s how they discovered our dedicated team at Radius Global Solutions.
Radius employs highly skilled customer service representatives to meet our clients’ needs. Our operations team monitors claims and assigns work to each representative throughout the day with a keen focus on managing the inbound phone lines.
Supervisors also assist with clearing queues and taking incoming calls. All queues must be cleared prior to the end of the shift.
Radius currently supports the client with the following:
Our team also assists with tracking equipment recently ordered and those on backorder. This includes:
Our efforts have yielded a host of benefits for the client: