Building a FinTech Outsourcing Strategy

Key Results

The Problem

The Radius Global Solutions team was awarded a large customer engagement program for a national online lender. The lender started by completing their due diligence with us and two of the largest BPO providers in the industry.

They felt confident that Radius would deliver the individualized attention they needed with a large enough team to attain the growth they were looking for. We not only met but exceeded their needs.

This growing FinTech lender was looking for a nearshore provider with high English language competency. They sought an outsourcing partner that had proven experience with lending practices to provide services for cards and loan origination. This program also required a quick ramp-up, a facility build-out, and an extensive six-week training session.

Communication and action were key factors in the successful implementation:

  • Leadership: Radius engaged Trainers and Operations Leaders to create high morale and employee engagement
  • Exceeded Graduation Goals: 10% more students successfully graduated
  • Successful Launch: Consistent performance exceeding client’s goals in first 45 days
  • 100%+ of goals for QA, AHT, attendance and adherence
  • Low Attrition: 95% retention rate

Our Solution

The Results
Project Timeline