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Jacksonville, FL

Central Credit Services, a subsidiary of Radius Global Solutions, is a great place to work. As a full time employee you will enjoy:

  • Medical, dental and vision options
  • Employer paid life and AD&D
  • AFLAC options
  • 401K with a company match
  • Paid Time off that you accrue throughout the year
  • Paid holidays
  • Working for a company that is growing and promotes from within
  • Employee referral bonuses
  • Business casual dress code
  • Working in an office environment
  • Ongoing training and development

9550 Regency Square Blvd, Suite 500
Jacksonville, FL 32225
267-419-1111

Jacksonville, Florida

The Jacksonville, FL location employs 115-125 of Jacksonville’s finest solutions driven, customer service and collections professionals serving a number of different clients in areas of auto, medical and student loan financing.

Available Career Opportunities

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions, is hiring experienced Third Party Debt Collectors to join our Team in Jacksonville, FL.

The Third Party Collections Agent initiates the appropriate action to collect past due balances and record accurate notes on delinquent accounts.

 Essential Functions:

  • Make outbound contact to debtors regarding delinquent accounts and negotiates settlement options.
  • Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement options.
  • Prepare correspondence on delinquent accounts.
  • Research disputed delinquent account balances and makes necessary corrections.
  • Review collection up unit and changes account status based on established procedures.
  • Review accounts to be recommended for closure and assists in report preparation.
  • Participate in regular meetings and communicates opportunities for process improvement.
  • All other duties as assigned.
Employees enjoy the following benefits:  
  • Medical Benefits including Health, Dental & Vision
  • Employer paid life insurance
  • Paid Time off
  • Paid Holidays
  • Employee Referral Bonuses
  • Business Casual Dress Code

Minimum Qualifications:

    • Previous Third Party Collections experience is preferred
    • Previous Collections, Telecommunications, Sales and/or Telemarketing experience required.
    • Regular attendance and adherence to a set schedule, which includes breaks and lunches.
    • High School diploma or equivalent required, some post-secondary education preferred.
    • Strong oral communication and interpersonal skills required.
    • Excellent computer navigation skills required.
    • Experience using CRS and automated dialers preferred.
    • Working knowledge of and willingness to comply with the Fair Debt Collection Act (FDCA), as well as state and federal collection laws required.

**Background checks and drug screens are performed.

EOE Disabled/Veteran

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions, is currently hiring a Collections Supervisor for our Medical Debt Collection Team, located at our Jacksonville, FL location.

The Collections Supervisor is responsible for directing and overseeing the day-to-day operations of a Collections Department team.  The primary responsibilities include ensuring that monthly goals are met and that team members adhere to specific Collections procedures and policies – which are specific for the client in which they are servicing.  This position is also responsible for developing team members into proficient Collections representatives by providing daily feedback, coaching and training.

Essential Functions:

  • Review daily statistics of team performance to ensure goals are met.
  • Provide professional feedback and coaching to staff on a daily basis.
  • Walk the floor and provide availability to team members for the purpose of staying abreast of day-to-day issues and performance.
  • Ensure adherence of Federal, State and Local laws.
  • Prepare daily, weekly and monthly reports.
  • Ensure adherence of company policies and procedures.
  • Accept incoming calls and effectively resolves escalated consumer complaints.
  • Advise management of trends and training opportunities.
  • Interact with HR in administering progressive discipline.
  • Interview and select Collections representative candidates.
  • Interact with clients on a daily basis.
  • Develop and review KPI performance.
  • All other duties as assigned.
Supervisory Responsibilities:
  • The Collections Supervisor will supervise a Collections Department Team and ensure that monthly quotas and goals are met.  This position requires previous experience in evaluating personnel, exceptional coaching techniques and managing employee performance through positive and developmental feedback and disciplinary procedures.

Minimum Qualifications:

  • A Bachelor’s Degree is preferred but not required.
  • Previous experience with medical billing is a plus.
  • Call Center and Collections experience is required.
  • People management experience preferred.
  • Proficiency in Microsoft Office Suite programs.
  • Availability to work a full-time flexible schedule including evenings and weekends is required.
  • General understanding of call center KPI’s preferred.

**Background checks and drug screens are performed.

EOE Disabled/Veteran

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions, is currently hiring a Client Services Account Manager to join the Client Services Team at our Jacksonville, FL location.

The Client Services Account Manager provides support to key clients and serves as the point of contact for company/client interactions.

Essential Functions:

  • Responsible for the management of multiple client accounts.
  • Serve as main point of contact for clients.
  • Analyze call center trends as they relate to the client engagement.
  • Participate in pre-sales activities including requirements definition, deliverables management, and implementation of new business.
  • Manage new client onboarding process with clients and internal business units.
  • Maintain weekly/monthly productivity reports and consult with each client to achieve performance goals and maximize revenue and profitability.
  • Coordinate client related requests and enhancements with all internal business units.
  • Produce and/or coordinate all client reporting.
  • Participate in negotiation of partner agreements and addendums with the assistance and sign-off from Executive Management.
  • Participate in all client related meetings and conference calls.
  • Conduct monthly business review and satisfaction survey with client to ensure proper forecast of new business, staffing requirements, and overall client satisfaction.
  • Refer potential sales opportunities of the client to Sales and assist as needed in the sales process.
  • Participate in RFP response process.
  • Participate in client training.
  • Verify and authorize client invoices.


Supervisory Responsibilities:

  • This position does not have Supervisory Responsibilities.

Minimum Qualifications:

  • College degree preferred.
  • Must display independent judgment in planning, analysis, and decision-making.
  • Adept at using computer office productivity software and various Windows operating systems.
  • Three years minimum account management experience with proven track record of managing multiple accounts.
  • Must demonstrate understanding of account contracts, reports, and internal profit and loss statements and possess ability to analyze reports and understand overall impact to the client.
  • Excellent written and oral communication skills.
  • Must be able to interact effectively with all levels of internal and external business units.
  • Must be flexible to operational and client timelines and requirements.
  • Ability to travel domestically and internationally as necessary to the conduct of business.
  • Positive attitude, detail oriented and highly motivated coupled with excellent documentation skills.
  • Ability to effectively prioritize and manage resources to meet the needs of multiple concurrent projects.
**Background checks and drug screens are performed.
EOE Disabled/Veteran

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions, is currently seeking a Desktop Support Technician to join our growing team in Jacksonville, FL.

The Desktop Support Technician will provide support to computer users with a variety of daily issues that require investigation and resolution of software and hardware problems.

Essential Functions:

  • Answer, evaluate and prioritize incoming telephone, voicemail, e-mail and in-person assistance requests from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interview user to collect information about the problem and leads user through diagnostic procedures to determine source of issue.
  • Determine whether problem is caused by hardware such as a modem, printer, cables, or telephone.
  • Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
  • Log and track calls using problem management database, and maintains history records and related problem documentation.
  • Prepare standard statistical reports such as help desk incident reports.
  • Analyze and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Contact software and hardware vendors to request service regarding defective products.
  • Install personal computers, software and peripheral equipment.
  • Provide end user systems setup and access.
  • Telephony hardware and software support including PBX and dialer equipment, Inter-tel PBX and Mercury dialers.
  • Security of organization pertaining to cameras, DVR equipment and card access.
  • CR Software Platinum end user support.
  • All other duties as assigned.

Minimum Qualifications:

  • Associates Degree in a related field and/or 3-5 years of experience preferred.
  • Excellent technical skills with experience in Microsoft Suite/CRS Platinum, CUBS 3rd Party Dialer Applications (Livevox, TCN, & Global) ADP, PGP, Adobe Acrobat, WinZip, 7Zip, Pidgin, Remote Desktop Manager, RD Tabs and DLP required.
  • Exceptional problem-solving skills required.
  • Ability to write routine reports and correspondence required.
**Background checks and drug screens are performed.

EOE Disabled/Veteran

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions,  is currently hiring a Remittance Coordinator to join the Accounting Team at our Jacksonville, FL location.

The Remittance Coordinator will perform duties related to the posting of consumer payments to accounts within the collections system.  In addition, they will process and send client remittances in an accurate and timely manner, maintain precise records and assist in other areas in the Accounting department.

Essential Functions:

  • Process customer payments.
  • Handle mail payments and deposit process.
  • Retrieve client remittance reports from the collections system, verify accuracy, process and send remit according to client-specific guidelines and schedules.
  • Reconcile client A/R reports and remit discrepancies.
  • Enter remit payments and client fee invoices into the accounting system.
  • Obtain information from banking websites.
  • File and maintain accurate records
  • All other duties as assigned.

Minimum Qualifications:

  • Associate’s Degree preferred.
  • Proficiency in Microsoft Office Suite programs, specifically Excel, is required.
  • Previous accounting and collection experience preferred.
  • Detail orientation, problem solving, accuracy and organizational skills required.
  • Ability to work independently in a fast-paced and deadline driven environment required.

**Background checks and drug screens are performed.

EOE Disabled/Veterans

COME GROW WITH US!

Central Credit Services, a subsidiary of Radius Global Solutions, is currently hiring a Payment Processing Manager to join the Accounting Team at our Jacksonville, FL location.

The Payment Processing Manager will lead the payment processing and client invoicing departments and oversee the day-to-day productions activities, which includes managing clerks in the areas of client invoicing and payment remittance, payment processing, daily cash reconciliations and month end close of revenue platforms.

Essential Functions:

  • Compile data required for client audits
  • Complete staff reviews, counseling of staff and issue discipline where appropriate
  • Conduct departmental audits to ensure adherence to processes and procedures
  • Develop and implement new processes and procedures to maximize efficiencies of staff and eliminate redundancies
  • Ensure all production goals are met
  • Ensure internal and external client deliverables are met
  • Ensuring staff adheres to company policies and procedures
  • Ensuring staff is working at optimal efficiency and eliminating redundant process
  • Handle escalated client issues
  • Liaise with operations, IT, HR, Training and Finance departments
  • Maintain end of month special client deadline schedule
  • Manage departmental expenses
  • Manage the reconciliation of client files produced by IT to system generated statements
  • Manage the schedule of client scans
  • Oversee activity of client accounting and cash processing staff
  • Participate in integration of new entities
  • Participate in internal and external audits
  • Participate in on-boarding new clients
  • Provide cost reduction opportunities to management where possible
  • Responsible for all US and foreign client accounting and cash processing operations
  • Review all end of month close outs for all clients
  • Review all offline invoices
  • Review and approve debtor refund requests
  • Review and approve disbursements to vendors for legal and agency expenses
  • Review balancing of client cash postings to general ledger
  • Review client statement for high profile clients
  • Review end of month general ledger package for Financial Accounting
  • Review of processes and procedures to ensure controls exist to eliminate errors
  • Review of system enhancements
  • Test system changes
  • Travel to alternate locations
  • All other duties as assigned.

Supervisory Responsibilities:

The Payment Processing Manager will supervise the accounting operations department and ensure that daily goals and objectives are met.  This position requires previous experience in evaluating personnel, exceptional coaching techniques and managing employee performance through positive and developmental feedback and disciplinary procedures.

Minimum Qualifications:

  • Bachelor’s Degree in Finance, Accounting or Business or extensive experience in operations accounting, cash processing required.
  • Proficiency in Microsoft Office Suite programs required.
  • Excellent written and oral communication skills required.
  • Task and detail oriented required.
  • Excellent problem-solving skills required.
  • Fingerprint background check required.
  • Collections experience preferred.
  • Available to work a full-time schedule plus additional hours when required.
**Background checks and drug screens are performed.

EOE Disabled/Veteran