Case Study
How Radius Recovers Utility Pole Damage Claims for a Major Electric Utility
The Problem
What Challenge Did the Utility Face?
One of the largest investor-owned electric utilities in the United States faced a growing backlog of damage claims, primarily from vehicle strikes on utility poles. Internal teams lacked the capacity to keep pace with claim volume across operating districts.
Our Solution
How Did Radius Manage the Claims Lifecycle?
Radius deployed a dedicated team to manage the full claims lifecycle on the client’s behalf. Each agent handles 11-16 claims per day.
- Intake: The client consolidates invoices from internal crews, contractors, and departments and places accounts with Radius.
- Investigation: Radius locates insurance information, opens new claims, or joins existing claims with carriers.
- Documentation: Radius submits invoices and police reports to insurers with supporting evidence.
- Negotiation: Radius negotiates settlements with authority to settle independently down to 90 percent of the billed amount. In practice, the team targets about 98 percent to preserve flexibility. Settlements below 90 percent require client approval.
- Resolution: The team remits recovered funds to the client. Uninsured or invalid-coverage accounts return to the client for legal action.
The Results
What Results Did the Program Deliver?
Since launch, the program has delivered consistent recovery performance.
- Liquidation rate: 55 to 60 percent
- Share of recovery from insurance: About 99 percent
- Average East Coast claim: $5,000 to $6,000
- Team capacity: 11 to 16 claims per agent per day
- Geographic coverage: Multiple states and operating districts
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