Do you have a call center disaster recovery plan?

40% of businesses never reopen after a major disruption. Building a disaster recovery plan with your contact center is vital to help avoid major financial losses, negative customer experiences, and even business closures.

row of call center agents talking into headsets

Keep your customers engaged – no matter what

Emergencies happen when we least expect them. Is your business prepared to respond quickly while maintaining positive customer experiences?

It’s often impossible to predict when a disaster will happen. But it is possible to get operations back up and running with minimal losses by creating a business continuity plan with your call center provider. With an integrated plan in place, your customers won’t be left unable to reach you in the event of a disruption. 

Minimize recovery time with a business continuity plan

51% of companies around the world have no plans or protocols in place to combat an emergency. It’s imperative to discuss a disaster recovery plan with your call center to avoid disjointed teams and frustrated customers. With a proven contact center outsourcing provider, it’s much easier to continue serving your valued customers through multiple channels as you work to resume operations. 

Download the Whitepaper

Request your free download of our whitepaper and checklist
“Is Your Call Center Disaster Recovery Plan Effective?”
to discover the essential steps of any business continuity plan.

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