Category: Customer Relationship Management

Email vs Live Chat in Customer Service When it comes to customer service technologies, two of the most popular options are email support and live

Increasing Your Customer Experience Team’s Productivity Your customer experience (CX) team is one of the most important components of success for any business. Customer expectations

Improving Customer Engagement in the Banking Industry Employee turnover and customer engagement are continuing to cause challenges for businesses. In fact, CSI’s 2023 Banking Priorities

Recession-Proof Your Customer Experience Strategy Business economists around the world predict that a global recession will take place within the next year. However, there are

Why You Need Top Customer Service Talent It’s common knowledge that in today’s market, customers demand top-notch customer experiences (CX) to stay loyal to a

Building an Engaging Customer Onboarding Strategy You’ve converted another prospect into a customer! It’s easy to think that your job is now complete. But in

Voice Tactics to Use for Your Outbound Customer Service Strategy It’s no secret that creating fantastic customer experiences (CX) involves more than responding to customers

You may have been hearing about more and more companies launching Diversity, Equity, and Inclusion (DEI) initiatives. Many organizations have created a DEI committee as

The Future of Customer Service in 2023 It’s that time of the year again. Businesses are taking a look at their performance in 2022 and

Is Your Customer Contact Center’s Technology Up to Speed? Delivering memorable customer experiences is no longer just about hiring the right call center representatives. Today’s

The Importance of Bilingual Customer Service Imagine that you need to reach out to a business after receiving the wrong product. Or maybe you were